FREQUENTLY ASKED QUESTIONS

Everything You Need to Know About Artificial Jewellery Online in Pakistan | Contact Us & FAQs

At Chromity, our Contact Us & FAQs section helps make your online jewellery shopping smooth and worry-free. Through our Customer Support & FAQs, you’ll find clear answers about artificial jewellery, orders, delivery, returns, and product quality.

Will I receive the same product that I see in the pictures?

Yes, absolutely. At Chromity, we believe in honesty and transparency. All our artificial jewellery products are photographed in natural lighting without heavy edits or filters.
What you see on our website is exactly how the product looks in real life — including its shine, color, and finishing. When your order arrives, it will match the images shown online.

Where can I see my sales receipt?

Once you place an order on our online jewellery store in Pakistan, you will automatically receive an order confirmation and sales receipt via email.
Please check your inbox, and if you don’t see it, also check your spam or promotions folder.

You can also view all your orders, receipts, and order updates by creating an account and logging in to your Chromity profile.

How can I return an item?

We offer a clear and simple return process. You can find complete details on our Return & Refund Policy page, including eligibility, steps, and timelines.
We recommend reviewing the policy before initiating a return to ensure a smooth experience with your imitation jewellery purchase.

Will you restock items marked as “Out of Stock”?

Most of our designs are exclusive and produced in limited quantities. Once an item is marked as out of stock, it is usually not restocked.
We recommend purchasing your favorite artificial jewellery designs while they’re available, as many collections are one-time releases.

Where do you ship orders in Pakistan?

Chromity delivers artificial jewellery across Pakistan. Whether you’re in a major city or a smaller town, we aim to ensure safe and timely delivery of your order.
Shipping details, timelines, and charges are shared during checkout for full transparency.

What social media platforms is Chromity available on?

Chromity is active on multiple social media platforms to stay connected with our customers and share our latest artificial jewellery collections, updates, and offers. You can find and follow us on:

WhatsApp – for quick support, order assistance, and updates
Instagram – for new arrivals, styling inspiration, and reels
Facebook – for announcements, customer interaction, and promotions
Pinterest – for jewellery inspiration, trends, and curated looks

Follow Chromity on these platforms to stay updated with our newest imitation jewellery designs and exclusive launches in Pakistan.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

For more details, support, or to learn more about Chromity, feel free to fill out the form above and our team will get back to you as soon as possible. Our Contact Us & FAQs section is here to assist you with everything related to artificial jewellery online in Pakistan, including orders, delivery, returns, and product information.

If you have any other questions or need personalized assistance, simply submit your query through the contact form and our Customer Support & FAQs team will be happy to help. You can also explore our website to learn more about our collections, or connect with us through our official social media platforms for updates, inspiration, and quick support.

At Chromity, we’re committed to providing reliable customer support and a smooth online jewellery shopping experience you can trust.