Returns & Refund Policy for Artificial Jewellery – Chromity Pakistan

At Chromity, customer satisfaction and quality assurance are our top priorities. As a trusted artificial jewellery brand in Pakistan, every jewellery piece is carefully inspected before dispatch. However, if an issue occurs, our Return and Refund Policy is designed to ensure a fair, transparent, and hassle-free experience for customers shopping artificial jewellery online.

Please review this Return and Refund Policy for Artificial Jewellery carefully to understand the terms related to returns, refunds, and replacements when ordering from Chromity Pakistan.

Returns & Exchanges Policy for Artificial Jewellery

Under Chromity’s Return and Refund Policy, returns or exchanges are accepted only for damaged or defective artificial jewellery items. Any issue must be reported within 24–48 hours of delivery.

We do not accept returns or exchanges for:

  • Change of mind after purchase

  • Incorrect size selection

  • Personal preference or styling choice

To initiate a return under our artificial jewellery return policy in Pakistan, customers must provide clear images or videos showing the defect or damage. This helps us verify the issue quickly and process your request efficiently.

Return Window & Eligibility

Once your return or exchange request is approved, the item must be shipped back within 5 days, at the customer’s expense. Customers must contact us within 1–2 days of receiving the order to initiate the process.

Items returned outside this timeframe may not be eligible for an exchange or refund under our imitation jewellery return policy.

Refund Policy for Artificial Jewellery

Refunds under Chromity’s Return and Refund Policy are issued only in the following cases:

  • The product is damaged due to a manufacturing defect

  • The order was not delivered due to a verified courier or shipping error

  • A suitable replacement item is unavailable

Refunds will not be issued in cases of:

  • Claims without proof (such as missing unboxing videos for incorrect item claims)

  • Lost packages caused by incorrect or incomplete delivery details provided by the customer

All approved refunds are processed to the original payment method within a reasonable timeframe after the returned item has been received and inspected.

Replacement Policy

In some cases, customers may be required to return the defective product before a replacement is issued. Once verified, Chromity will dispatch a replacement artificial jewellery item at no additional cost.

This replacement process supports quality control and ensures fairness for customers shopping from our online imitation jewellery store in Pakistan.

Need Help with Returns, Refunds, or Replacements?

For further assistance related to our Return and Refund Policy, feel free to reach out to our support team.

📧 Email: chromity.fa@gmail.com

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Learn more about our services here:
Contact Us & FAQs: https://chromity.com/contact-us/