Welcome to Chromity! These Terms and Conditions outline the rules and guidelines for using our website and purchasing from our store. By accessing or shopping through Chromity, you agree to comply with these terms. Please read them carefully before placing your order.

1. General Information

Chromity operates as an online jewellery brand based in Pakistan. All our products are crafted and curated with attention to detail to provide our customers with a premium experience.
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being posted on our website, and it is your responsibility to stay informed of any updates.

2. Orders and Payments

All prices displayed on our website are in Pakistani Rupees (PKR). When you place an order, you will receive an order confirmation email that summarizes your purchase details.
Payments can be made using the available methods listed at checkout, and once processed, your order enters the preparation stage. Please ensure that your billing and shipping information is accurate, as incorrect details may delay or cancel your order.
We reserve the right to cancel or refuse any order at our discretion, especially in cases of suspected fraud, incorrect pricing, or unavailability of stock.

3. Shipping and Delivery

Currently, we ship only within Pakistan, using trusted courier partners such as Traxx and BlueEx for nationwide deliveries. For customers within Karachi, we may use local courier services to ensure faster and more convenient delivery.
Delivery times generally range from 3–7 working days after dispatch, depending on your location.
If you need your order urgently, we also offer quick delivery options (1–3 days) for an additional charge. Please contact our support team before placing your order to confirm the availability of this service.
Once your order has been shipped, you will receive a tracking number via email or SMS to help you follow your parcel’s progress.
We plan to expand our shipping internationally in the future, and updates regarding international delivery will be announced on our website and social media pages.

4. Cancellations and Changes

You may request to cancel your order as long as it hasn’t been shipped yet. Once the order has been dispatched, it cannot be canceled. If you wish to make any changes to your order (such as address updates), please contact us as soon as possible through our contact page or customer support email.
Chromity reserves the right to cancel any order in case of technical errors, payment issues, or product unavailability. In such cases, customers will be notified, and a full refund will be issued if payment has already been made.

5. Returns and Refunds

For details about returning a product or requesting a refund, please visit our [Refund & Return Policy page], where all conditions and procedures are clearly explained. We strive to make your experience as smooth as possible and handle all valid refund or exchange requests promptly and professionally.

6. Discounts, Promotions, and Offers

From time to time, Chromity may offer special discounts, limited-time sales, or promotional codes. These offers are subject to change and may have specific conditions or expiration dates.
Only one discount or promotional code can be applied per order unless otherwise stated. Chromity reserves the right to modify or withdraw any promotional offer without prior notice.

7. Limitation of Liability

While we take every step to ensure your shopping experience is safe and reliable, Chromity will not be held liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
Our total liability for any claim related to your purchase will not exceed the amount paid for that particular order.

8. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, feel free to contact us at:
chromity.fa@gmail.com 
Instagram @chromityofficial
We value your trust and are always here to help you with any inquiries.